Reliable business voice and messaging service anytime, anywhere and on any device Full featured business telephony service – digital receptionist, voicemail, voicemail-to-email, call recordings, call forwarding, call reports, call queues, SMS integration, live chat on website, CRM integration and others. Contact Us today for a FREE consultation!
Queue that call… don’t miss it
- Call queues to individuals or groups. Guarantee no calls are missed .
- Advanced queue strategies such as Round Robin & Hunt by our software.
- Agents can answer calls from anywhere.
- Call back option as overflow during busy times.
Call recording and staff training
- Record calls for legal and quality monitoring purposes.
- Train agents during a live call with Listen in and Whisper
- Use Barge in to take over when needed.
- Ticket responses can be monitored centrally.
Check service levels with reports
- Check agent performance with the built-in reports.
- See longest wait time and abandoned calls.
- Get reports on SLA and call-back statistics.
- Switchboard/wallboard for real-time monitoring of queues.
Not just calls: Live chat & messaging
- Add live chat to your website and connect web visitors.
- Connect your Facebook page and respond centrally.
- Send & receive business text messages .
- Create voice apps to automate repetitive tasks.
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