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PHONE SYSTEM | LIVE CHATCALL CENTER SOLUTIONFOR YOUR BUSINESS

Deliver engaging voice experiences with our secure,high-definition voice service for any application.

Voice-over-IP has come to stay, as more and more businesses move away from analog plain old telephone service (POTS) to embrace the simplicity, efficiency and cost-saving benefits the digital world of telephony has to offer. We partner with key players in the industry to deliver value to our clients. The truth is if you’re still using the old analog telephone system, you’re missing out on the agility and speed your business should be enjoying. Contact us for a FREE consultation to spec out the best VoIP solution that meets your needs

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Queue that call… don’t miss it

 

  • Call queues to individuals or groups. Guarantee no calls are missed .
  • Advanced queue strategies such as Round Robin & Hunt by our software.
  • Agents can answer calls from anywhere.
  • Call back option as overflow during busy times.

Call recording and staff training

 

  • Record calls for legal and quality monitoring purposes.
  • Train agents during a live call with Listen in and Whisper
  • Use Barge in to take over when needed.
  • Ticket responses can be monitored centrally.
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Check service levels with reports

 

  • Check agent performance with the built-in reports.
  • See longest wait time and abandoned calls.
  • Get reports on SLA and call-back statistics.
  • Switchboard/wallboard for real-time monitoring of queues.

Not just calls: Live chat & messaging

 

  • Add live chat to your website and connect web visitors.
  • Connect your Facebook page and respond centrally.
  • Send & receive business text messages .
  • Create voice apps to automate repetitive tasks.

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